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{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}A '''knowledge base''' is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | <bs:uenoexport>{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}</bs:uenoexport> | ||
A '''knowledge base''' is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | |||
Finally, you'll find information about products, services, events, organisations, locations and partnerships. | Finally, you'll find information about products, services, events, organisations, locations and partnerships. | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Startpage 1|Startpage layout]] | ||
|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div> | |content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Regensburg|Encyclopedic article]] | ||
|content=<div class="screenshot">[[File: | |content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot encyklopedic article]]</div> | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Coffeemaker|Operating instructions]] | ||
|content=<div class="screenshot">[[File: | |content=<div class="screenshot">[[File:screenshot-coffeemaker page.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div> | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Maxi letter|Product description]] | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Customers|Organizations and customers]] | ||
|content=<div class="screenshot">[[File:screenshot | |content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Employees Query|Employees query]] | ||
|content=<div class="screenshot">[[File: | |content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alt=Screenshot employee directory]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Minutes|Meeting minutes]] | ||
|content=<div class="screenshot">[[File:screenshot | |content=<div class="screenshot">[[File:HW-Minutes-en.png|link=Minutes|alt=Screenshot of a meeting minutes template|center|600x600px]]</div> | ||
}} | |||
{{Portal flex/Box | |||
|heading=[[Calendar]] | |||
|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alt=Screenshot calendar with dates]]</div> | |||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Customer Summit 2023|Event planning]] | ||
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div> | |content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Onboarding|Checklist (form)]] | ||
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|hdstatus=Nein | |hdstatus=Nein | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[ChatBot introduction|Status report]] | ||
|content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link=Status report{{!}}alt=Screenshot of a status report]]</div> | |content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link=Status report{{!}}alt=Screenshot of a status report]]</div> | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[Travel reimbursement|Policy]] | ||
|content=<div class="screenshot">[[File:screenshot- | |content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
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|contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}} | |contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}} | ||
}} | }} | ||
<bs:uenoexport>{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}</bs:uenoexport> | |||
Revision as of 14:52, 9 February 2023
A knowledge base is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
Finally, you'll find information about products, services, events, organisations, locations and partnerships.
Wikis as a knowledge base
{{#evt:
service=youtube |id=https://youtu.be/fX8ml-XPMdY |dimensions=220 |alignment=right |description=Webinar: BlueSpice 4 (12:43) |container=frame |urlargs= |autoresize= |valignment= }}
Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.
Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.
Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.
Example pages
