Last edited 9 months ago
by Paul Arnoux

Knowledge Base: Difference between revisions

No edit summary
Tag: 2017 source edit
No edit summary
Tag: 2017 source edit
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{{Portal flex/Box
{{Portal flex/Box
|heading=[[Startpage 1|Startpage layout]]
|heading=[[Startpage 1|Startpage layout]]
|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div>
|content=<div class="screenshot">[[File:screenshot Startpage.png{{!}}600x600px{{!}}link=Startpage 1{{!}}alt=Screenshot of a start page template]]</div>
|hdstatus=Nein
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{{Portal flex/Box
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|heading=[[Regensburg|Encyclopedic article]]
|heading=[[Regensburg|Encyclopedic article]]
|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot encyklopedic article]]</div>
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|heading=[[Minutes|Meeting minutes]]
|heading=[[Minutes|Meeting minutes]]
|content=<div class="screenshot">[[File:HW-Minutes-en.png|link=Minutes|alt=Screenshot of a meeting minutes template|center|600x600px]]</div>
|content=<div class="screenshot">[[File:HW-Minutes-en.png{{!}}link=Minutes{{!}}alt=Screenshot of a meeting minutes template{{!}}600x600px]]</div>
}}
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|heading=[[Customer Summit 2023|Event planning]]
|heading=[[Customer Summit 2023|Event planning]]
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the customer summit page]]</div>
|hdstatus=Nein
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{{Portal flex/Box
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|heading=[[Onboarding|Checklist (form)]]
|heading=[[Onboarding|Checklist (form)]]
|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Onboarding page]]</div>
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|hdstatus=Nein
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|heading=[[Travel reimbursement|Policy]]
|heading=[[Travel reimbursement|Policy]]
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the travel reimbursement page]]</div>
|hdstatus=Nein
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Revision as of 16:43, 9 February 2023

A knowledge base is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.

Finally, you'll find information about products, services, events, organisations, locations and partnerships.

Wikis as a knowledge base

{{#evt:

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 |dimensions=220
 |alignment=right
 |description=Webinar: BlueSpice 4 (12:43)
 |container=frame
 |urlargs=
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 |valignment=
}}

Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.

Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.

Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.

Example pages