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< | <pdfexcludestart />{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Startpage 1{{!}}Startpage layout}}<pdfexcludeend /> | ||
A '''knowledge base''' is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | A '''knowledge base''' is a place where the knowledge of an organisation, department, or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | ||
Finally, you | Finally, you can find information about products, services, events, organisations, locations and partnerships. | ||
==Wikis as a knowledge base== | ==Wikis as a knowledge base== | ||
<div style="padding-left:2em"><embedvideo service="YouTube" alignment="right" description="Webinar: BlueSpice 4 (12:43)" dimensions="280" container="frame">fX8ml-XPMdY</embedvideo></div> | |||
Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically. | Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically. | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Coffeemaker|Operating instructions]] | |heading=[[Coffeemaker|Operating instructions]] | ||
|content=<div class="screenshot">[[File: | |content=<div class="screenshot">[[File:Screenshot-coffee-instructions.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div> | ||
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|heading=[[Maxi letter|Product description]] | |heading=[[Maxi letter|Product description]] | ||
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|heading=[[Customers|Organizations and customers]] | |heading=[[Customers|Organizations and customers]] | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Customer Summit 2023|Event planning]] | |heading=[[Customer Summit 2023|Event planning]] | ||
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link= | |content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Customer Summit 2023{{!}}alt=Screenshot of the customer summit page]]</div> | ||
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|heading=[[Onboarding|Checklist (form)]] | |heading=[[Onboarding|Checklist (form)]] | ||
|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link= | |content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Onboarding{{!}}alt=Screenshot of the onboarding page]]</div> | ||
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{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[ | |heading=[[ChatBot_introduction|Status report]] | ||
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|heading=[[Travel reimbursement|Policy]] | |heading=[[Travel reimbursement|Policy]] | ||
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link= | |content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Travel reimbursement{{!}}alt=Screenshot of the travel reimbursement page]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
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< | <pdfexcludestart />{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Startpage 1{{!}}Startpage layout}}<pdfexcludeend /> | ||
Latest revision as of 14:37, 17 April 2025
A knowledge base is a place where the knowledge of an organisation, department, or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
Finally, you can find information about products, services, events, organisations, locations and partnerships.
Wikis as a knowledge base
Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.
Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.
Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.
Example pages
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