Knowledge Base: Difference between revisions

Latest revision as of 13:41, 9 February 2024

Tour 1 Knowledge Base next: Startpage layout

A knowledge base is a place where the knowledge of an organisation, department, or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.

Finally, you can find information about products, services, events, organisations, locations and partnerships.

Wikis as a knowledge base

Webinar: BlueSpice 4 (12:43)

Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.

Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.

Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.

Example pages

Tour 1 Knowledge Base next: Startpage layout

@@ Line 1: / Line 1: @@
-{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}A '''knowledge base''' is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
+<bs:uenoexport>{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Startpage 1{{!}}Startpage layout}}</bs:uenoexport>
+A '''knowledge base''' is a place where the knowledge of an organisation, department, or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
-Finally, you'll find information about products, services, events, organisations, locations and partnerships.
+Finally, you can find information about products, services, events, organisations, locations and partnerships.
 ==Wikis as a knowledge base==
-{{#evt:
+<div style="padding-left:2em"><embedvideo service="YouTube" alignment="right" description="Webinar: BlueSpice 4 (12:43)" dimensions="280" container="frame">fX8ml-XPMdY</embedvideo></div>
-  service=youtube
-  |id=https://youtu.be/fX8ml-XPMdY
-  |dimensions=220
-  |alignment=right
-  |description=Webinar: BlueSpice 4 (12:43)
-  |container=frame
-  |urlargs=
-  |autoresize=
-  |valignment=
- }}
 Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.
 Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.
 Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.
@@ Line 34: / Line 25: @@
 }}
 {{Portal flex/Box
-|heading=[[Customers|Organizations and customers]]
+|heading=[[Startpage 1|Startpage layout]]
-|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div>
+|content=<div class="screenshot">[[File:screenshot Startpage.png{{!}}600x600px{{!}}link=Startpage 1{{!}}alt=Screenshot of a start page template]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Employees Query|Employees query]]
+|heading=[[Regensburg|Encyclopedic article]]
-|content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alt=Screenshot employee directory]]</div>
+|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot of an encyklopedic article]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Minutes|Meeting minutes]]
+|heading=[[Coffeemaker|Operating instructions]]
-|content=<div class="screenshot">[[File:HW-Minutes-en.png|link=Minutes|alt=Screenshot of a meeting minutes template|center|600x600px]]</div>
+|content=<div class="screenshot">[[File:screenshot-coffeemaker page.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div>
+|hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Calendar]]
+|heading=[[Maxi letter|Product description]]
-|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alt=Screenshot calendar with dates]]</div>
+|content=<div class="screenshot">[[File:screenshot maxi letter page.png{{!}}450x450px{{!}}link=Maxi letter{{!}}alt=Screenshot of the Maxi letter page]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Regensburg|Encyclopedic article]]
+|heading=[[Customers|Organizations and customers]]
-|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot encyklopedic article]]</div>
+|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Coffeemaker|Operating instructions]]
+|heading=[[Employees Query|Employees query]]
-|content=<div class="screenshot">[[File:screenshot-coffeemaker page.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div>
+|content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alt=Screenshot employee directory]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Maxi letter|Product description]]
+|heading=[[Minutes|Meeting minutes]]
-|content=<div class="screenshot">[[File:screenshot maxi letter page.png{{!}}450x450px{{!}}link=Maxi letter{{!}}alt=Screenshot of the Maxi letter page]]</div>
+|content=<div class="screenshot">[[File:HW-Minutes-en.png{{!}}link=Minutes{{!}}alt=Screenshot of a meeting minutes template{{!}}600x600px]]</div>
+}}
+{{Portal flex/Box
+|heading=[[Calendar]]
+|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alt=Screenshot calendar with dates]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Event|Page template "Event"]]
+|heading=[[Customer Summit 2023|Event planning]]
-|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
+|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the customer summit page]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Policy|Page template "Policy"]]
+|heading=[[Onboarding|Checklist (form)]]
-|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
+|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the onboarding page]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Status report|Page template "Status report"]]
+|heading=[[ChatBot introduction|Status report]]
 |content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link=Status report{{!}}alt=Screenshot of a status report]]</div>
 |hdstatus=Nein
 }}
 {{Portal flex/Box
-|heading=[[Onboarding|Onboarding checklist (form)]]
+|heading=[[Travel reimbursement|Policy]]
-|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Onboarding page]]</div>
+|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the travel reimbursement page]]</div>
 |hdstatus=Nein
 }}
@@ Line 91: / Line 88: @@
 |contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}
 }}
+<bs:uenoexport>{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Startpage 1{{!}}Startpage layout}}</bs:uenoexport>