Knowledge Base

Tour 1 Knowledge Base next: Startpage layout

A knowledge base is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.

Finally, you'll find information about products, services, events, organisations, locations and partnerships.

Wikis as a knowledge base

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Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.

Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.

Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.

Example pages

Startpage layout

Encyclopedic article

Operating instructions

Product description

Organizations and customers

Employees query

Meeting minutes

Calendar

Event planning

Checklist (form)

Status report

Policy

Tour 1 Knowledge Base next: Startpage layout