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by Paul Arnoux

Knowledge Base: Difference between revisions

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{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}A '''knowledge base''' is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
<bs:uenoexport>{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}</bs:uenoexport>
A '''knowledge base''' is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.


Finally, you'll find information about products, services, events, organisations, locations and partnerships.
Finally, you'll find information about products, services, events, organisations, locations and partnerships.
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{{Portal flex/Box
{{Portal flex/Box
|heading=[[Customers|Organizations and customers]]
|heading=[[Startpage 1|Startpage layout]]
|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div>
|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div>
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|hdstatus=Nein
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}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Employees Query|Employees query]]
|heading=[[Regensburg|Encyclopedic article]]
|content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alt=Screenshot employee directory]]</div>
|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot encyklopedic article]]</div>
|hdstatus=Nein
|hdstatus=Nein
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}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Minutes|Meeting minutes]]
|heading=[[Coffeemaker|Operating instructions]]
|content=<div class="screenshot">[[File:HW-Minutes-en.png|link=Minutes|alt=Screenshot of a meeting minutes template|center|600x600px]]</div>
|content=<div class="screenshot">[[File:screenshot-coffeemaker page.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div>
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{{Portal flex/Box
{{Portal flex/Box
|heading=[[Calendar]]
|heading=[[Maxi letter|Product description]]
|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alt=Screenshot calendar with dates]]</div>
|content=<div class="screenshot">[[File:screenshot maxi letter page.png{{!}}450x450px{{!}}link=Maxi letter{{!}}alt=Screenshot of the Maxi letter page]]</div>
|hdstatus=Nein
|hdstatus=Nein
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}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Regensburg|Encyclopedic article]]
|heading=[[Customers|Organizations and customers]]
|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot encyklopedic article]]</div>
|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Coffeemaker|Operating instructions]]
|heading=[[Employees Query|Employees query]]
|content=<div class="screenshot">[[File:screenshot-coffeemaker page.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div>
|content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alt=Screenshot employee directory]]</div>
|hdstatus=Nein
|hdstatus=Nein
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}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Maxi letter|Product description]]
|heading=[[Minutes|Meeting minutes]]
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|content=<div class="screenshot">[[File:HW-Minutes-en.png|link=Minutes|alt=Screenshot of a meeting minutes template|center|600x600px]]</div>
}}
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|heading=[[Calendar]]
|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alt=Screenshot calendar with dates]]</div>
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|hdstatus=Nein
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{{Portal flex/Box
{{Portal flex/Box
|heading=[[Event|Page template "Event"]]
|heading=[[Customer Summit 2023|Event planning]]
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
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|hdstatus=Nein
|hdstatus=Nein
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{{Portal flex/Box
{{Portal flex/Box
|heading=[[Policy|Page template "Policy"]]
|heading=[[Onboarding|Checklist (form)]]
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
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{{Portal flex/Box
{{Portal flex/Box
|heading=[[Status report|Page template "Status report"]]
|heading=[[ChatBot introduction|Status report]]
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|content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link=Status report{{!}}alt=Screenshot of a status report]]</div>
|hdstatus=Nein
|hdstatus=Nein
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{{Portal flex/Box
{{Portal flex/Box
|heading=[[Onboarding|Onboarding checklist (form)]]
|heading=[[Travel reimbursement|Policy]]
|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Onboarding page]]</div>
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
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|contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}
}}
}}
<bs:uenoexport>{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}</bs:uenoexport>

Revision as of 15:52, 9 February 2023

Tour 1 Knowledge Base next: Organizations and customers

A knowledge base is a place where the knowledge of an organisation, department or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.

Finally, you'll find information about products, services, events, organisations, locations and partnerships.

Wikis as a knowledge base

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Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.

Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.

Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.

Example pages

Startpage layout

screenshot customers.png

Encyclopedic article

Screenshot encyklopedic article

Operating instructions

Screenshot of Coffeemaker page

Product description

Screenshot of the Maxi letter page

Organizations and customers

screenshot customers.png

Employees query

Screenshot employee directory

Meeting minutes

Screenshot of a meeting minutes template

Calendar

Screenshot calendar with dates

Event planning

Screenshot of the Event page

Checklist (form)

Screenshot of the Onboarding page

Status report

Screenshot of a status report

Policy

Screenshot of the Event page


Tour 1 Knowledge Base next: Organizations and customers

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