Sales Agent

Role assignment:	Irene Parker, Stefan Roth
Role description:	Competent customer advice and sales of the company's products and services.

Processes

Topic	Responsibilities
Customer acquisition	Identify customers and establish contact Qualify or disqualify the customer Recognize customer requirements and build customer relationships
Customer calls	Callback of leads from all channels Immediate callbacks Follow-up phone calls Substitute calls for absent sales agents
Scheduling	Arrange appointments directly with customers Make up for missed appointments quickly Investigate appointments canceled by prospective customers
Creating an offer
Contract negotiations
Order acceptance

List of authorities that are specifically assigned to this role.