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Roles affected: Business unit: Assigned standards: ITIL 4ISO 9001:2015ISO 14001ISO/IEC 27001 GMP-GMP-Strategy managementGMP-Portfolio managementGMP-Architecture managementGMP-Service financial managementGMP-Workforce and talent managementGMP-Continual improvementGMP-Measurement and reportingGMP-Risk managementGMP-Information security managementGMP-Knowledge managementGMP-Organizational change managementGMP-Project managementGMP-Relationship managementGMP-Supplier managementSMP-Business analysisSMP-Service catalogue managementSMP-Service designSMP-Service level managementSMP-Availability managementSMP-Capacity and performance managementSMP-Service continuity managementSMP-Monitoring and event managementSMP-Service deskSMP-Incident managementSMP-Service request managementSMP-Problem managementSMP-Release managementSMP-Change enablementSMP-Service validation and testingSMP-Service configuration managementSMP-IT asset managementTMP-Deployment managementTMP-Infrastructure and platform managementTMP-Software development and management 1 Scope2 Normative references3 Terms and definitions4 Context of the organization4.1 Understanding the organization and its context4.2 Understanding the needs and expectations of interested parties4.3 Determining the scope of the quality management system4.4 Quality management system and its processes5 Leadership5.1 Leadership and commitment5.2 Policy5.3 Organizational roles, responsibilities and authorities6 Planning6.1 Actions to address risks and opportunities6.2 Quality objectives and planning to achieve them6.3 Planning of changes7 Support7.1 Resources7.2 Competence7.3 Awareness7.4 Communication7.5 Documented information8 Operation8.1 Operational planning and control8.2 Requirements for products and services8.3 Design and development of products and services8.4 Control of externally provided processes, products and services8.5 Production and service provision8.6 Release of products and services8.7 Control of nonconforming outputs9 Performance evaluation9.1 Monitoring, measurement, analysis and evaluation9.2 Internal audit9.3 Management review10 Improvement 1 Scope2 Normative references3 Terms and definitions3.1 Terms related to organization and leadership3.2 Terms related to planning3.3 Terms related to support and operation3.4 Terms related to performance evaluation and improvement4 Context of the organization4.1 Understanding the organization and its context4.2 Understanding the needs and expectations of interested parties4.3 Determining the scope of the environmental management system4.4 Environmental management system5 Leadership5.1 Leadership and commitment5.2 Environmental policy5.3 Organizational roles, responsibilities and authorities6 Planning6.1 Actions to address risks and opportunities6.2 Environmental objectives and planning to achieve them7 Support7.1 Resources7.2 Competence7.3 Awareness7.4 Communication7.5 Documented information8 Operation8.1 Operational planning and control8.2 Emergency preparedness and response9 Performance evaluation9.1 Monitoring, measurement, analysis and evaluation9.2 Internal audit9.3 Management review10 Improvement10.1 General10.2 Nonconformity and corrective action10.3 Continual improvement 1 Scope2 Normative references3 Terms and definitions4 Context of the organization4.1 Understanding the organization and its context4.2 Understanding the needs and expectations of interested parties4.3 Determining the scope of the information security management system4.4 Information security management system5 Leadership5.1 Leadership and commitment5.2 Policy5.3 Organizational roles, responsibilities and authorities6 Planning6.1 Actions to address risks and opportunities6.2 Information security objectives and planning to achieve them7 Support7.1 Resources7.2 Competence7.3 Awareness7.4 Communication7.5 Documented information8 Operation8.1 Operational planning and control8.2 Information security risk assessment8.3 Information security risk treatment9 Performance evaluation9.1 Monitoring, measurement, analysis and evaluation9.2 Internal audit9.3 Management review10 Improvement10.1 Nonconformity and corrective action10.2 Continual improvement Process owner: Approval by: This value is set automatically. 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Valid from: Valid until: Internal audit due: {{Organization Profile |Headquarters=Musterstadt |Contact since=2015 |Status=active |Partnership=no Partner |Account Manager=Prüfling, Maria |Technical Contact=Schreiber,Horst }} <span /><br /> <!--Short Description of where the contact comes from and profile of the company--> ==Initial situation and requirements== <span><br /></span> ==Installations == {{Project List}} Link to the Hallo Welt! internal test system: ==Project history== {| class="contenttable-blue" style="" width="100%"" |- !Year !Milestone !Contact |- |2018/11 |Update to BlueSpice 2.27.3 |Horst Schreiber |- |2016/03 |First installation BlueSpice pro Premium |Horst Schreiber |} ==Technical notes for maintenance and support== *External Access: *Internal Deployment notes: *Special processes (e.g., maintenance cycles, cooperation partners, handling of the staging system ...) ==Marketing and Sales== *Special contractual arrangements (maintenance, framework contract): *Logo Use: *Usable screenshots (link): ==Other notes and experiences== Save page Cancel