This is a property of type Text.

The allowed values for this property are:

  • 1 Scope
  • 2 Normative references
  • 3 Terms and definitions
  • 4 Context of the organization
  • 4.1 Understanding the organization and its context
  • 4.2 Understanding the needs and expectations of interested parties
  • 4.3 Determining the scope of the quality management system
  • 4.4 Quality management system and its processes
  • 5 Leadership
  • 5.1 Leadership and commitment
  • 5.1.1 General
  • 5.1.2 Customer focus
  • 5.2 Policy
  • 5.3 Organizational roles, responsibilities and authorities
  • 6 Planning
  • 6.1 Actions to address risks and opportunities
  • 6.2 Quality objectives and planning to achieve them
  • 6.3 Planning of changes
  • 7 Support
  • 7.1 Resources
  • 7.1.1 General
  • 7.1.2 People
  • 7.1.3 Infrastructure
  • 7.1.4 Environment for the operation of processes
  • 7.1.5 Monitoring and measuring resources
  • 7.1.5.1 General
  • 7.1.5.2 Measurement traceability
  • 7.1.6 Organizational knowledge
  • 7.2 Competence
  • 7.3 Awareness
  • 7.4 Communication
  • 7.5 Documented information
  • 7.5.1 General
  • 7.5.2 Creating and updating
  • 7.5.3 Control of documented information
  • 8 Operation
  • 8.1 Operational planning and control
  • 8.2 Requirements for products and services
  • 8.2.1 Customer communication
  • 8.2.2 Determining the requirements for products and services
  • 8.2.3 Review of the requirements for products and services
  • 8.2.4 Changes to requirements for products and services
  • 8.3 Design and development of products and services
  • 8.3.1 General
  • 8.3.2 Design and development planning
  • 8.3.3 Design and development inputs
  • 8.3.4 Design and development controls
  • 8.3.5 Design and development outputs
  • 8.3.6 Design and development changes
  • 8.4 Control of externally provided processes, products and services
  • 8.4.1 General
  • 8.4.2 Type and extent of control
  • 8.4.3 Information for external providers
  • 8.5 Production and service provision
  • 8.5.1 Control of production and service provision
  • 8.5.2 Identification and traceability
  • 8.5.3 Property belonging to customers or external providers
  • 8.5.4 Preservation
  • 8.5.5 Post-delivery activities
  • 8.5.6 Control of changes
  • 8.6 Release of products and services
  • 8.7 Control of nonconforming outputs
  • 9 Performance evaluation
  • 9.1 Monitoring, measurement, analysis and evaluation
  • 9.1.1 General
  • 9.1.2 Customer satisfaction
  • 9.1.3 Analysis and evaluation
  • 9.2 Internal audit
  • 9.3 Management review
  • 9.3.1 General
  • 9.3.2 Management review inputs
  • 9.3.3 Management review outputs
  • 9.3 Management review
  • 10 Improvement
  • 10.1 General
  • 10.2 Nonconformity and corrective action
  • 10.3 Continual improvement
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