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Return to IMS:Role definitions/Sales Agent.
==Responsibilities==
{| class="wikitable" style="width:100%;"
!'''Topic'''!!'''Responsibilities'''
|-
|Customer acquisition||
* Identify customers and establish contact
* Qualify or disqualify the customer
* Recognize customer requirements and build customer relationships
|-
|Customer calls
|
* Callback of leads from all channels
* Immediate callbacks
* Follow-up phone calls
* Substitute calls for absent sales agents
|-
|Scheduling
|
* Arrange appointments directly with customers
* Make up for missed appointments quickly
* Investigate appointments canceled by prospective customers
|-
|Creating an offer
|
|-
|Contract negotiations
|
|-
|Order acceptance
|
|}
==Responsibilities==
{| class="wikitable" style="width:100%;"
!'''Topic'''!!'''Responsibilities'''
|-
|Customer acquisition||
* Identify customers and establish contact
* Qualify or disqualify the customer
* Recognize customer requirements and build customer relationships
|-
|Customer calls
|
* Callback of leads from all channels
* Immediate callbacks
* Follow-up phone calls
* Substitute calls for absent sales agents
|-
|Scheduling
|
* Arrange appointments directly with customers
* Make up for missed appointments quickly
* Investigate appointments canceled by prospective customers
|-
|Creating an offer
|
|-
|Contract negotiations
|
|-
|Order acceptance
|
|}