Form:IncidentReport and Knowledge Base: Difference between pages

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<noinclude>This is the "IncidentReport" form.</noinclude><includeonly><templatestyles src="Risk matrix/styles.css" />
{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}
<div id="wikiPreview" style="display: none; padding-bottom: 25px; margin-bottom: 25px; border-bottom: 1px solid #AAAAAA;"></div>
[[File:Knowledge Base Graphic EN.png|320x320px|border|right|link=Special:FilePath/Knowledge_Base_Graphic_EN.png]]
{{{for template|IncidentReport}}}
A '''knowledge base''' is a place where knowledge of a company, a department or a team can be collected centrally. This is where employees gather their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
{| class="formtable incidentReport"
 
! Incident name:
Last but not least, you'll find information about products, services, events, organizations, locations and partnerships.
| {{PAGENAME}}
 
|-
==Wikis as Knowledge Base==
! Incident affects:
Wikipedia and its sister projects are certainly the most popular knowledge bases. Wikis are created to easily and collaboratively dynamically supplement or update knowledge. Different contributions are quickly linked to each other. As time goes by, wikis become more and more valuable as the connections become richer and more complex.
| {{{field|incidentType|input type=listbox|mandatory|property=incidentType|show on select=Data protection=>riskTOM}}}
 
|-
Wikis and especially the wikipedia software MediaWiki is designed in such a way that knowledge can be merged and individual wikis can be combined.
! Description of the incident:
==Example pages==
| {{{field|IncidentDesc|input type=textarea}}}
{{Portal flex/Start
|-
|colnum=2
! Date when the incident occured:
|color=grau
| {{{field|incidentDate|mandatory|input type=datepicker}}}
|fullfirst=nein
|-
|boxstyle=Rahmen
! Date when the incident was reported:
|fulllast=nein
| {{{field|incidentReportInt|mandatory|input type=datepicker}}}
|showhd=Hintergrund
|-
|showtoc=nein
! Related risks
|headers=unterstrichen
| {{{field|relatedRisks|input type=tokens|property=RiskPages|existing values only}}}
}}
|-
{{Portal flex/Box
! Actions taken so far:
|heading=[[Customers|Organizations and customers]]
| {{{field|IncidentActions|input type=bs-mwvisualeditor}}}
|content=<div class="screenshot">[[File:usecase - kundenorg.png{{!}}600x600px{{!}}link=Customers]]</div>
|-
|hdstatus=Nein
! Date when the incident was reported to authorities (if applicable):
}}
| {{{field|incidentReportExt|input type=datepicker}}}
{{Portal flex/Box
|-
|heading=[[Employees Query]]
! Outcome:  
|content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alternativtext=Screenshot employee directory]]</div>
| {{{field|IncidentOutcome|input type=bs-mwvisualeditor}}}
|hdstatus=Nein
|-
}}
! Incident status:
{{Portal flex/Box
| {{{field|incidentClosed|input type=checkbox|label=closed}}}
|heading=[[Calendar]]
|}<span id="riskTOM">
|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alternativtext=Screenshot calendar with dates]]</div>
{|-
|hdstatus=Nein
! GDPR TOMS that were addressed:
}}
| {{{field|riskTOM|input type=tokens|delimiter=;|property=RiskTOM|existing values only}}}
{{Portal flex/Box
|}</span>
|heading=[[Regensburg|Encyclopedic article]]
{{{end template}}}
|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alternativtext=Screenshot encyklopedic article]]</div>
==Additional info==
|hdstatus=Nein
{{{standard input|free text|input type=bs-msvisualeditor}}}
}}
{{{standard input|save}}} {{{standard input|cancel}}}
{{Portal flex/End
</includeonly>
|emptybox=1
|contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}
}}

Revision as of 11:02, 7 December 2021

Tour 1 Knowledge Base next: Organizations and customers
Knowledge Base Graphic EN.png

A knowledge base is a place where knowledge of a company, a department or a team can be collected centrally. This is where employees gather their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.

Last but not least, you'll find information about products, services, events, organizations, locations and partnerships.

Wikis as Knowledge Base

Wikipedia and its sister projects are certainly the most popular knowledge bases. Wikis are created to easily and collaboratively dynamically supplement or update knowledge. Different contributions are quickly linked to each other. As time goes by, wikis become more and more valuable as the connections become richer and more complex.

Wikis and especially the wikipedia software MediaWiki is designed in such a way that knowledge can be merged and individual wikis can be combined.

Example pages

Organizations and customers

File:usecase - kundenorg.png

Employees Query

alternativtext=Screenshot employee directory

Calendar

alternativtext=Screenshot calendar with dates

Encyclopedic article

alternativtext=Screenshot encyklopedic article
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