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Knowledge Base: Difference between revisions

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{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}
<bs:uenoexport>{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Startpage 1{{!}}Startpage layout}}</bs:uenoexport>
[[File:Knowledge Base Graphic EN.png|320x320px|border|right|link=Special:FilePath/Knowledge_Base_Graphic_EN.png]]
A '''knowledge base''' is a place where the knowledge of an organisation, department, or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
A '''knowledge base''' is a place where knowledge of a company, a department or a team can be collected centrally. This is where employees gather their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.


Last but not least, you'll find information about products, services, events, organizations, locations and partnerships.
Finally, you can find information about products, services, events, organisations, locations and partnerships.


==Wikis as Knowledge Base==
==Wikis as a knowledge base==
Wikipedia and its sister projects are certainly the most popular knowledge bases. Wikis are created to easily and collaboratively dynamically supplement or update knowledge. Different contributions are quickly linked to each other. As time goes by, wikis become more and more valuable as the connections become richer and more complex.
<div style="padding-left:2em"><embedvideo service="YouTube" alignment="right" description="Webinar: BlueSpice 4 (12:43)" dimensions="280" container="frame">fX8ml-XPMdY</embedvideo></div>
 
Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.  
 
Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.
Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.


Wikis and especially the wikipedia software MediaWiki is designed in such a way that knowledge can be merged and individual wikis can be combined.
==Example pages==
==Example pages==
{{Portal flex/Start
{{Portal flex/Start
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}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Customers|Organizations and customers]]
|heading=[[Startpage 1|Startpage layout]]
|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div>
|content=<div class="screenshot">[[File:screenshot Startpage.png{{!}}600x600px{{!}}link=Startpage 1{{!}}alt=Screenshot of a start page template]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Employees Query|Employees query]]
|heading=[[Regensburg|Encyclopedic article]]
|content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alt=Screenshot employee directory]]</div>
|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot of an encyklopedic article]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Minutes|Meeting minutes]]
|heading=[[Coffeemaker|Operating instructions]]
|content=<div class="screenshot">[[File:HW-Minutes-en.png|link=Minutes|alt=Screenshot of a meeting minutes template|center|600x600px]]</div>
|content=<div class="screenshot">[[File:screenshot-coffeemaker page.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div>
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Calendar]]
|heading=[[Maxi letter|Product description]]
|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alt=Screenshot calendar with dates]]</div>
|content=<div class="screenshot">[[File:screenshot maxi letter page.png{{!}}450x450px{{!}}link=Maxi letter{{!}}alt=Screenshot of the Maxi letter page]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Regensburg|Encyclopedic article]]
|heading=[[Customers|Organizations and customers]]
|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot encyklopedic article]]</div>
|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Coffeemaker|Operating instructions]]
|heading=[[Employees Query|Employees query]]
|content=<div class="screenshot">[[File:screenshot-coffeemaker page.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div>
|content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alt=Screenshot employee directory]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Maxi letter|Product description]]
|heading=[[Minutes|Meeting minutes]]
|content=<div class="screenshot">[[File:screenshot maxi letter page.png{{!}}450x450px{{!}}link=Maxi letter{{!}}alt=Screenshot of the Maxi letter page]]</div>
|content=<div class="screenshot">[[File:HW-Minutes-en.png{{!}}link=Minutes{{!}}alt=Screenshot of a meeting minutes template{{!}}600x600px]]</div>
}}
{{Portal flex/Box
|heading=[[Calendar]]
|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alt=Screenshot calendar with dates]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Event|Page template "Event"]]
|heading=[[Customer Summit 2023|Event planning]]
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the customer summit page]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Policy|Page template "Policy"]]
|heading=[[Onboarding|Checklist (form)]]
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div>
|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the onboarding page]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Status report|Page template "Status report"]]
|heading=[[ChatBot introduction|Status report]]
|content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link=Status report{{!}}alt=Screenshot of a status report]]</div>
|content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link=Status report{{!}}alt=Screenshot of a status report]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
{{Portal flex/Box
{{Portal flex/Box
|heading=[[Onboarding|Onboarding checklist (form)]]
|heading=[[Travel reimbursement|Policy]]
|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Onboarding page]]</div>
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the travel reimbursement page]]</div>
|hdstatus=Nein
|hdstatus=Nein
}}
}}
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|contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}
|contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}}
}}
}}
<bs:uenoexport>{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Startpage 1{{!}}Startpage layout}}</bs:uenoexport>

Latest revision as of 14:41, 9 February 2024

Tour 1 Knowledge Base next: Startpage layout

A knowledge base is a place where the knowledge of an organisation, department, or team can be centralised. Employees collect their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.

Finally, you can find information about products, services, events, organisations, locations and partnerships.

Wikis as a knowledge base

Load video
YouTube
Webinar: BlueSpice 4 (12:43)

Wikipedia and its sister projects are undoubtedly the most popular knowledge bases. Wikis are created to easily and collaboratively add or update knowledge dynamically.

Different contributions are quickly linked together. Over time, wikis become more valuable as the links become richer and more complex.

Wikis, and in particular the Wikipedia software MediaWiki, are designed to allow knowledge to be aggregated and individual wikis to be combined.

Example pages

Startpage layout

Screenshot of a start page template

Encyclopedic article

Screenshot of an encyklopedic article

Operating instructions

Screenshot of Coffeemaker page

Product description

Screenshot of the Maxi letter page

Organizations and customers

screenshot customers.png

Employees query

Screenshot employee directory

Meeting minutes

Screenshot of a meeting minutes template

Calendar

Screenshot calendar with dates

Event planning

Screenshot of the customer summit page

Checklist (form)

Screenshot of the onboarding page

Status report

Screenshot of a status report

Policy

Screenshot of the travel reimbursement page


Tour 1 Knowledge Base next: Startpage layout

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