Demo writer (talk | contribs) No edit summary Tag: 2017 source edit |
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{{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and | {{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}} | ||
[[File:Knowledge Base Graphic EN.png|320x320px|border|right|link=Special:FilePath/Knowledge_Base_Graphic_EN.png]] | [[File:Knowledge Base Graphic EN.png|320x320px|border|right|link=Special:FilePath/Knowledge_Base_Graphic_EN.png]] | ||
A '''knowledge base''' is a place where knowledge of a company, a department or a team can be collected centrally. This is where employees gather their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | A '''knowledge base''' is a place where knowledge of a company, a department or a team can be collected centrally. This is where employees gather their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | ||
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}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Customers|Organizations and | |heading=[[Customers|Organizations and customers]] | ||
|content=<div class="screenshot">[[File:usecase - kundenorg.png{{!}}600x600px{{!}}link=Customers]]</div> | |content=<div class="screenshot">[[File:usecase - kundenorg.png{{!}}600x600px{{!}}link=Customers]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Employees | |heading=[[Employees query]] | ||
|content=<div class="screenshot">[[File:bsp-mitarbeiter.png{{!}}600x600px{{!}}link=Abfrage Mitarbeiter{{!}}alternativtext=Screenshot Mitarbeiterverzeichnis]]</div> | |content=<div class="screenshot">[[File:bsp-mitarbeiter.png{{!}}600x600px{{!}}link=Abfrage Mitarbeiter{{!}}alternativtext=Screenshot Mitarbeiterverzeichnis]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
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}} | }} | ||
{{Portal flex/Box | {{Portal flex/Box | ||
|heading=[[Regensburg|Encyclopedic | |heading=[[Regensburg|Encyclopedic article]] | ||
|content=<div class="screenshot">[[File:bsp-enzyklopaedie.png{{!}}450x450px{{!}}link=Regensburg{{!}}alternativtext=Screenshot enzykloädischer Artikel]]</div> | |content=<div class="screenshot">[[File:bsp-enzyklopaedie.png{{!}}450x450px{{!}}link=Regensburg{{!}}alternativtext=Screenshot enzykloädischer Artikel]]</div> | ||
|hdstatus=Nein | |hdstatus=Nein | ||
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{{Portal flex/End | {{Portal flex/End | ||
|emptybox=1 | |emptybox=1 | ||
|contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and | |contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}} | ||
}} | }} | ||
Revision as of 11:18, 3 December 2021
A knowledge base is a place where knowledge of a company, a department or a team can be collected centrally. This is where employees gather their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
Last but not least, you'll find information about products, services, events, organizations, locations and partnerships.
Wikis as Knowledge Base
Wikipedia and its sister projects are certainly the most popular knowledge bases. Wikis are created to easily and collaboratively dynamically supplement or update knowledge. Different contributions are quickly linked to each other. As time goes by, wikis become more and more valuable as the connections become richer and more complex.
Wikis and especially the wikipedia software MediaWiki is designed in such a way that knowledge can be merged and individual wikis can be combined.
Discussions