(Difference between pages)
HW>Mlink-rodrigue m ((username removed) (log details removed)) |
Demo writer (talk | contribs) No edit summary Tag: 2017 source edit |
||
| Line 1: | Line 1: | ||
{| | {{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}} | ||
| | [[File:Knowledge Base Graphic EN.png|320x320px|border|right|link=Special:FilePath/Knowledge_Base_Graphic_EN.png]] | ||
| | A '''knowledge base''' is a place where knowledge of a company, a department or a team can be collected centrally. This is where employees gather their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices. | ||
|| | |||
| | Last but not least, you'll find information about products, services, events, organizations, locations and partnerships. | ||
| | |||
|| [ | ==Wikis as Knowledge Base== | ||
| | {{#evt: | ||
| | service=youtube | ||
|| [ | |id=https://youtu.be/JvcmHfYAjMg | ||
|- | |dimensions=300 | ||
| | |alignment=inline | ||
|| | |description=Webinar: Einführung in BlueSpice 4n <br/>12:43 | ||
|- | |container=frame | ||
|} | |urlargs= | ||
|autoresize= | |||
|valignment= | |||
}} | |||
Wikipedia and its sister projects are certainly the most popular knowledge bases. Wikis are created to easily and collaboratively dynamically supplement or update knowledge. Different contributions are quickly linked to each other. As time goes by, wikis become more and more valuable as the connections become richer and more complex. | |||
Wikis and especially the wikipedia software MediaWiki is designed in such a way that knowledge can be merged and individual wikis can be combined. | |||
==Example pages== | |||
{{Portal flex/Start | |||
|colnum=2 | |||
|color=grau | |||
|fullfirst=nein | |||
|boxstyle=Rahmen | |||
|fulllast=nein | |||
|showhd=Hintergrund | |||
|showtoc=nein | |||
|headers=unterstrichen | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Customers|Organizations and customers]] | |||
|content=<div class="screenshot">[[File:screenshot customers.png{{!}}600x600px{{!}}link=Customers]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Employees Query|Employees query]] | |||
|content=<div class="screenshot">[[File:employees query.png{{!}}600x600px{{!}}link=Employees Query{{!}}alt=Screenshot employee directory]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Minutes|Meeting minutes]] | |||
|content=<div class="screenshot">[[File:HW-Minutes-en.png|link=Minutes|alt=Screenshot of a meeting minutes template|center|600x600px]]</div> | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Calendar]] | |||
|content=<div class="screenshot">[[File:calendar.png{{!}}520x520px{{!}}link=Calendar{{!}}alt=Screenshot calendar with dates]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Regensburg|Encyclopedic article]] | |||
|content=<div class="screenshot">[[File:screenshot enyclopedic article.png{{!}}450x450px{{!}}link=Regensburg{{!}}alt=Screenshot encyklopedic article]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Coffeemaker|Operating instructions]] | |||
|content=<div class="screenshot">[[File:screenshot-coffeemaker page.png{{!}}450x450px{{!}}link=Coffeemaker{{!}}alt=Screenshot of Coffeemaker page]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Maxi letter|Product description]] | |||
|content=<div class="screenshot">[[File:screenshot maxi letter page.png{{!}}450x450px{{!}}link=Maxi letter{{!}}alt=Screenshot of the Maxi letter page]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Event|Page template "Event"]] | |||
|content=<div class="screenshot">[[File:screenshot event page.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Policy|Page template "Policy"]] | |||
|content=<div class="screenshot">[[File:screenshot-policy.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Event page]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Status report|Page template "Status report"]] | |||
|content=<div class="screenshot">[[File:screenshot statusreport.png{{!}}450x450px{{!}}link=Status report{{!}}alt=Screenshot of a status report]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/Box | |||
|heading=[[Onboarding|Onboarding checklist (form)]] | |||
|content=<div class="screenshot">[[File:screenshot-onboarding-en.png{{!}}450x450px{{!}}link=Event{{!}}alt=Screenshot of the Onboarding page]]</div> | |||
|hdstatus=Nein | |||
}} | |||
{{Portal flex/End | |||
|emptybox=1 | |||
|contentbottom={{ContentNav|homelink=Knowledge Base|hometext=1|pagePrevious=|pageNext=Customers{{!}}Organizations and customers}} | |||
}} | |||
Revision as of 16:37, 6 February 2023
A knowledge base is a place where knowledge of a company, a department or a team can be collected centrally. This is where employees gather their team and department knowledge and companies use it to provide an online helpdesk to answer frequently asked questions (FAQs) and share best practices.
Last but not least, you'll find information about products, services, events, organizations, locations and partnerships.
Wikis as Knowledge Base
{{#evt:
service=youtube |id=https://youtu.be/JvcmHfYAjMg |dimensions=300 |alignment=inline |description=Webinar: Einführung in BlueSpice 4n
12:43 |container=frame |urlargs= |autoresize= |valignment= }}
Wikipedia and its sister projects are certainly the most popular knowledge bases. Wikis are created to easily and collaboratively dynamically supplement or update knowledge. Different contributions are quickly linked to each other. As time goes by, wikis become more and more valuable as the connections become richer and more complex.
Wikis and especially the wikipedia software MediaWiki is designed in such a way that knowledge can be merged and individual wikis can be combined.
Discussions