]> 2026-09-05T14:46:47+00:00 ISO9001Norm 102 en 2019-09-06T11:25:22Z 2458732.9759491 2021-12-03T10:35:39Z 2459551.9414236 false ISO 9001:2015(en) 1 Scope ISO 9001:2015(en) 2 Normative References ISO 9001:2015(en) 3 Terms and Definitions ISO 9001:2015(en) 4 Context of the organization ISO 9001:2015(en) 4.1 Understanding the organization and its context ISO 9001:2015(en) 4.2 Understanding the needs and expectations of interested parties ISO 9001:2015(en) 4.3 Determining the scope of the quality management system ISO 9001:2015(en) 4.4 Quality management system and its processes ISO 9001:2015(en) 5 Leadership ISO 9001:2015(en) 5.1 Leadership and commitment ISO 9001:2015(en) 5.1.1 General ISO 9001:2015(en) 5.1.2 Customer focus ISO 9001:2015(en) 5.2 Policy ISO 9001:2015(en) 5.3 Organizational roles, responsibilities and authorities ISO 9001:2015(en) 6 Planning *[[Allows value::ISO 9001:2015(en) 6.1 Actions to address risks and opportunities ISO 9001:2015(en) 6.2 Quality objectives and planning to achieve them ISO 9001:2015(en) 6.3 Planning of changes ISO 9001:2015(en) 7 Support ISO 9001:2015(en) 7.1 Resources ISO 9001:2015(en) 7.1.1 General ISO 9001:2015(en) 7.1.2 People ISO 9001:2015(en) 7.1.3 Infrastructure ISO 9001:2015(en) 7.1.4 Environment for the operation of processes ISO 9001:2015(en) 7.1.5 Monitoring and Measuring Resources ISO 9001:2015(en) 7.1.6 Organizational Knowledge ISO 9001:2015(en) 7.2 Competence ISO 9001:2015(en) 7.3 Awareness ISO 9001:2015(en) 7.4 Communication ISO 9001:2015(en) 7.5 Documented Information ISO 9001:2015(en) 7.5.1 General ISO 9001:2015(en) 7.5.2 Creating and updating ISO 9001:2015(en) 7.5.3 Control of documented information ISO 9001:2015(en) 8 Operation ISO 9001:2015(en) 8.1 Operational Planning and control ISO 9001:2015(en) 8.2 Requirements for products and services ISO 9001:2015(en) 8.2.1 Customer communication ISO 9001:2015(en) 8.2.2 Determining the requirements for products and services ISO 9001:2015(en) 8.2.3 Review of the requirements for products and services ISO 9001:2015(en) 8.2.4 Changes to requirements for products and services ISO 9001:2015(en) 8.3 Design and development of products and services ISO 9001:2015(en) 8.3.1 General ISO 9001:2015(en) 8.3.2 Design and development planning ISO 9001:2015(en) 8.3.3 Design and development inputs ISO 9001:2015(en) 8.3.4 Design and development controls ISO 9001:2015(en) 8.3.5 Design and development outputs ISO 9001:2015(en) 8.3.6 Design and development changes ISO 9001:2015(en) 8.4 Control of externally provided processes ISO 9001:2015(en) 8.4.1 General ISO 9001:2015(en) 8.4.2 Type and extent of control ISO 9001:2015(en) 8.4.3 Informationen for external providers ISO 9001:2015(en) 8.5 Production and service provision ISO 9001:2015(en) 8.5.1 Control of production and service provision ISO 9001:2015(en) 8.5.2 Identification and traceability ISO 9001:2015(en) 8.5.3 Property belonging to customers or external providers ISO 9001:2015(en) 8.5.4 Preservation ISO 9001:2015(en) 8.5.5 Post-delivery activities ISO 9001:2015(en) 8.5.6 Control of changes ISO 9001:2015(en) 8.6 Release of products and services ISO 9001:2015(en) 8.7 Control of nonconforming outputs ISO 9001:2015(en) 9 Performance evaluation ISO 9001:2015(en) 9.1 Monitoring, measurement, analysis and evaluation ISO 9001:2015(en) 9.1.1 General ISO 9001:2015(en) 9.1.2 Customer satisfaction ISO 9001:2015(en) 9.1.3 Analysis and evaluation ISO 9001:2015(en) 9.2 Internal audit ISO 9001:2015(en) 9.3 Management review ISO 9001:2015(en) 9.3.1 General ISO 9001:2015(en) 9.3.2 Management review inputs ISO 9001:2015(en) 9.3.3 Management review outputs ISO 9001:2015(en) 10 Improvement ISO 9001:2015(en) 10.1 General ISO 9001:2015(en) 10.2 Nonconformity and corrective action ISO 9001:2015(en) 10.3 Continual improvement ISO9001Norm false 2 537 907