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Return to IMS:Role definitions/Sales Agent.
{{IMS Role
|roleowner=Hschreiber, Snaumann
|roledescription=Competent customer advice and sales of the company's products and services.
}}
==Responsibilities==
{| class="wikitable" style="width:100%;"
!'''Topic'''!!'''Responsibilities'''
|-
|Customer acquisition||
* Identify customers and establish contact
* Qualify or disqualify the customer
* Recognize customer requirements and build customer relationships
|-
|Customer calls
|
* Callback of leads from all channels
* Immediate callbacks
* Follow-up phone calls
* Substitute calls for absent sales agents
|-
|Scheduling
|
* Arrange appointments directly with customers
* Make up for missed appointments quickly
* Investigate appointments canceled by prospective customers
|-
|Creating an offer
|
|-
|Contract negotiations
|
|-
|Order acceptance
|
|}
==Authorities==
''List of authorities that are specifically assigned to this role.''
== Deputies ==
==Related pages==
{{IMS Role documents}}
{{IMS Role|roleowner=Hschreiber, Snaumann|roledescription=Competent customer advice and sales of the company's products and services.}}==Responsibilities=={| class="wikitable" style="width:100%;"!'''Topic'''!!'''Responsibilities''' |-|Customer acquisition||* Identify customers and establish contact* Qualify or disqualify the customer* Recognize customer requirements and build customer relationships|-|Customer calls|* Callback of leads from all channels* Immediate callbacks* Follow-up phone calls* Substitute calls for absent sales agents|-|Scheduling|* Arrange appointments directly with customers* Make up for missed appointments quickly* Investigate appointments canceled by prospective customers|-|Creating an offer||-|Contract negotiations||-|Order acceptance||}==Authorities==''List of authorities that are specifically assigned to this role.''== Deputies ====Related pages=={{IMS Role documents}}
